What is your general policy on return and refunds? Our coffee is roasted fresh to order. If you are not happy within 7 days after receipt of your coffee, please contact us, return it, and we will refund the remainder of your purchase.
How long does a customer have to cancel an order? Customers must cancel their order before shipment.
How long does a customer have to request a refund? Our coffee is roasted fresh to order. If you are not happy within 7 days after receipt of your coffee, contact us, return it, and we will refund the remainder of your purchase.
Are shipping and packaging costs included on refunded items? Shipping and packaging costs are not included on refunded items.
Are delivery charges on returned purchases covered by customer? Yes
If goods are damaged, defective, or incorrect how will refunds, shipping, and exchanges be handled? If product is damaged in shipping, customer would need to make a claim with the carrier. Problems associated with Durango Coffee Company will be replaced or refunded.
How are product returns handled that exceed the cancellation/refund period? The remainder of the merchandise has to be returned at customers expense and refund will be made for remainder of product.
What is your policy on all returned good? It depends on the situation. If you are unhappy, please call 970 385 0276.
How does a customer go about requesting a return or refund? Customers will need to call 970 385-0276.
